Dear MTN, it is with such pain and anger that I write this letter as a client of this network. Customer service has always been a big problem in a country such as Ghana but I was wondering the occupant of the topmost position on Ghana’s Club 100 would be proactive enough to resolving some of their issues with customer service.
On several occasions, I called the MTN service helpline 111 and waited for over 2hours with no response, all I could hear was “Everywhere you go, everywhere you go” a song done by Ghana’s dancehall artist Samini and a commercial which talked about mobile money, I was then forced to ask myself if that line was meant for clients who wanted to entertain themselves with music. If that was the case, it then meant I was on the wrong line, however I was reliably informed by my brother that line was meant for customer service which means I was right though.
Please MTN, from my background as a radio DJ, I have enough music to listen to should I be bored and did not want to be entertained by that “Everywhere you go” song. As I write this open letter, my problem has not been solved and so are many others out there. I wonder why you have not been able to send a broadcast message through to the customers you keep calling “Loyal”. Is that how you treat your “loyal” customers? You are however able to send broadcast messages concerning events and promotions and I think it’s better to do a house cleaning before stepping out to help others or is it just about what you get and not what you deliver? Hope you get what I mean.
As I end this open letter, I know you might want to ask me whether I understood the Terms and Conditions before I inserted the SIM into my phone which I would say “YES”. I am therefore awaiting your response.
Disgruntled Client
(Signed)
Source:nydjgh.blogspot.com
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